Reunion Tower - Dallas TX

Reunion Tower Entrance ?

New Flash - If your last ride is at 8:30, you close at 8:30. Not 9:00.

 

Reunion Tower - Dallas Texas

 

300 Reunion Blvd. EastDallas, TX 75207

The entrance is actually inside the Hyatt Regency Hotel lobby. There is self parking, and a 2-5 minute walk around and up to the entrance (depending on your able bodied walking style).

My Yelp Review: HERE

 Wiki:

Reunion Tower is a 561 ft (171 m) observation tower and one of the most recognizable landmarks in Dallas, Texas. Located at 300 Reunion Blvd. in the Reunion district of downtown Dallas, the tower is part of the Hyatt Regency Hotel complex, and is the 15th tallest building in Dallas. A free-standing structure until the construction of an addition to the Hyatt Regency Dallas in 1998, the tower was designed by the architectural firm Welton Becket & Associates.

Overview

All the brochures and mobile look ups say that it closes at nine. We know from previous tower experiences that there's not much to see. You go up, look for a while and head down. 30 minutes is good enough.

We parked just before 8:30 pm in the self parking ($6). We walked up the entrance with a lady putting up the ropes. I said: "Excuse me? It says you close at 9:00 pm." She said, "We're closed." No smile. Walked off. No explanation. Nothing that we could see explained why we were standing there at 8:45 pm, staring at ropes and a sign that says they close at 9:00 pm. 

A few minutes later, as I'm still staring... looking for a written reason they are closed early... another couple walks up. Also very displeased. 

No one in the guest shop or concierge at Hyatt offered an explanation either. We did buy a few things from the souvenir shop. My Mom and Niece were in from California, and we bought some very Texasy things. 

Eventually a kind concierge (sorry I forgot his name) and Eva from parking let us out without having to pay for parking (due to the experience). 

Cost

Unknown. Couldn't understand the offerings, and no one to ask. 

Kids

I'm sure they would have enjoyed it?

Final Thoughts

I spent nine years in restaurants, including Marriott and Ruth's Chris. I have a thing for great experiences, and I don't mind paying for them. I also happen to believe in truth in advertising. If you are open until nine, that means you seat guests up until nine, and allow ordering up to 30-45 minutes after nine. 

When I got home I found an explanation on their website. The last elevator ride is 30 minutes before closing. Which means that they close at 8:30 pm NOT 9:00 pm. The sign is false, and I doubt I will bother to come back. I've lived in Fort Worth 5 years and it's taken me this long to bother. I guess if they offer me a free ride, in exchange for a new review... I might bother. But I won't take this one down. Just add a new review to add to it. 

What a simple mistake... 1990's customer service model. Bye. 

Tweets:

Hey @ReunionTower there is another couple standing here now . They said your website says 10p. Your attendant was rude about it too.

— Darrell Wolfe (@DarrellWolfe) June 17, 2015

Hey @ReunionTower not 9p yet!! pic.twitter.com/R4EAts06nX

— Darrell Wolfe (@DarrellWolfe) June 17, 2015

. @ReunionTower this is going on @Yelp and http://t.co/tG6mz9GVGv.

— Darrell Wolfe (@DarrellWolfe) June 17, 2015

Hey @ReunionTower!! We showed up at 8:45p and she told us you're closed. Your sign says open until 9p. I want my $6 parrking back!!!

— Darrell Wolfe (@DarrellWolfe) June 17, 2015

**

Life In Fort Worth By Darrell Wolfe

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